Acceptance By accessing and using our website, you acknowledge and agree to be legally bound by the following Terms and Conditions and any prospective amendments to these Terms. This agreement is binding as if it were in writing. If you do not consent to these Terms, please refrain from using our website and any associated online features, products, or services.

Amendments We reserve the right to modify these Terms at our discretion. Any changes to these Terms will take effect immediately upon publication. Your continued use of our website signifies your acceptance of the current and amended Terms. You also agree to be informed about any amendments or new terms through our postings on the website. It is recommended to periodically review these Terms to stay updated on any changes. 

Payment Confirmation By completing the payment of your invoice, you confirm and agree to all the terms and conditions presented in this agreement. You, as the customer, acknowledge full responsibility for maintaining, protecting, and returning all rented items and accessories listed on the invoice in good order. Please note that we do not make deliveries or reservations until payment is received on time. Do not assume that your quote constitutes a reservation without payment.

1. Reservations Reservations should be made as early as possible, as rentals are allocated on a first-come, first-served basis. A 50% deposit is required to secure a reservation, and we accept credit card payments. The final payment is due 15 days before the delivery or pickup date. If a reservation is made within 15 days of the delivery or pickup date, the full contract amount is due at the time of booking. All reservations must be confirmed with a credit card. Unused items will not be eligible for credit or refund. Final changes to orders must be submitted ten (10) days before the delivery or pickup date, after which no further changes will be accepted. Any order/service changes should be communicated in writing via fax or email to avoid any confusion. Valid state or US identification and a credit card deposit are mandatory for all reservations. Once a reservation is confirmed, cancellations are not permitted without forfeiting the deposit.

2. Cancellations For reservations made within 15 days of the delivery or pickup date, the cancellation of an order results in the forfeiture of 100% of the contract total. We reserve the right to cancel orders or accept cancellations at our discretion. We understand the emotional and financial stress of canceling an event, but our rental items are reserved and allocated specifically for your date, making them unavailable to other customers. Preparing rental orders involves time, labor, and associated costs. Multiple rental orders need preparation each week, requiring a dedicated team. The costs and labor associated with reserving and prepping your items must be covered.

3. Returning Rentals All rented items must be returned clean, free of food, and in good order, condition, and repair, ready for rental use. Failure to comply with these conditions may result in additional charges and replacement/damage fees. Specific requirements for different rental items include:

• Tables and Chairs: Remove any tape and decorations, if used, and wipe off any visible dirt, mud, grass, and foreign material. They must be reasonably free of food, dirt, debris, and contaminants.

• Linens: Must not have candle wax, burns, tears, cuts, holes, mildew, ink, or unusual stains. Shake out all linens before placing them into laundry bags, and a replacement fee of $65 will apply for any missing laundry bags. Wet or damp linens must be completely air-dried before being placed into laundry bags to prevent mold or mildew. Do not leave laundry bags of linens outdoors overnight.

• Catering Equipment: Remove food, wash, and wipe dry.

• Concession Items: Remove food particles from each machine (e.g., popcorn) before returning.

• All Other Rental Items: Repack, recover, and place them back into their proper containers. All containers, boxes, totes, and packing materials must be returned to avoid replacement fees.

1. Delivery and Pickup Delivery and pickup fees are calculated based on factors such as the number of items, bulkiness, location, and whether additional trips are needed. The delivery fee includes bringing the items to the door, dock, or garage at ground level during regular business hours. Please note that delivery fees do not cover setup or takedown, navigating stairs or elevators, or carrying items more than 20 feet from the truck. Additional charges may apply for unique circumstances, such as stairs, elevators, and long-distance carrying. It is your responsibility to provide secure storage for rented items between delivery and pickup, protect them from sprinkler systems, inclement weather, including rain, and properly repack them in their containers. You accept full responsibility for rented items until they are loaded onto our trucks. Upon pickup, all equipment should be taken down, stacked, and returned to their original drop-off location after the event. If you will not be available during pickup, coordinate with the venue or a responsible individual to ensure all items are gathered in the correct location. Pickup fees do not cover takedown, removal, packing, stacking, or cleanup. All items must be properly repacked in the containers or boxes they arrived in and stored indoors or in a secured, covered, dry location until pickup. A responsible party must be present during the entire delivery window and on-site upon delivery to accept rental items. If you are not available for the scheduled contracted delivery time, no refunds or credits will be issued. If we must leave without making the delivery, there is no guarantee of a return visit, and an additional charge will apply. If you are not at home for Epiphany Party Rentals to pick up, you will be charged the full invoice amount, plus daily charges for delayed pickup.

2. Customer Pickup Customers who choose to pick up their rentals are responsible for loading, unloading, and securing items within their vehicle, as well as any potential damage during these operations. It is essential that the items you pick up fit safely inside your vehicle. While EPR will assist with loading, we cannot be held liable for traffic accidents or damages to vehicles or rental equipment in transit due to improper loading. Items returned after the specified return date in the Rental Agreement will incur additional fees determined by EPR.

3. Outdoor Use Policy Our furniture is intended for indoor use and should not be left outside where it can become wet. Weather conditions can change, and even if it's not raining during your event, it may rain overnight or before pickup. If you cannot bring the equipment indoors when not in use or if there is no safe storage space, we will not be able to fulfill your order. If equipment is damaged due to exposure to rain during your event, you will be responsible for its replacement at our replacement price.

4. Do Not Leave Rental Items Outdoors During Inclement Weather An additional charge will be assessed for non-compliance, including rental items that are returned wet.

5. Right to Refuse Service or Access Epiphany Party Rentals LLC reserves the right to refuse or revoke service or access to the website at any time for any user, at our discretion.

PHOTOGRAPHY RELEASE

By completing the payment of your invoice, you confirm and agree to all the terms and conditions presented in this agreement, you give Epiphany Party Rentals permission to use the photos that we take at your event on our website and advertisements, materials, etc, with the understanding that you will not profit from them in any way. 

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